FAQ Shop Grail Movement in the UK & Ireland
I have a specific problem. Is there a person I can speak to?
You can reach us via the Contact Form or by telephone on 0191 432 7012.
Where else can I purchase your products?
You can buy the books and audio book CDs in many local bookshops, mostly on order.
You can also purchase the e-books from Amazon or iTunes.
Why can't I buy the 1931 edition of the Grail Message or the Resonances to the Grail Message in your shop?
The Stiftung Gralsbotschaft (Grail Message Foundation) is the central point for the worldwide dissemination of Abd-ru-shin's main work: "In the Light of Truth - The Grail Message".
The Grail Message Foundation exclusively disseminates the final edition authorised by the author himself ("Ausgabe letzter Hand") of the work "In the Light of Truth – The Grail Message by Abd-ru-shin.
In his last years on earth, the author undertook revision and restructuring of the Grail Message with the intention that only this final edition should be circulated.
The Grail Message Foundation is duty bound to comply with this express wish of the author – as was made public by Maria Bernhardt and Irmingard Bernhardt.
You can read more about the history of how the Grail Message came into being on the international website of the Grail Message Foundation (www.grailmessage.com) and also about the author’s withdrawal of the 1931 edition and “Resonances to the Grail Message”.
I would like to buy a product in a different language that is not available in your shop. Where can I source it?
The Grail Message Foundation offers publications in approximately 20 languages. For the most part, you can purchase products of this comprehensive programme in Germany, at the headquarters of the Grail Message Foundation and have them delivered world-wide. The international online shop is available in German, English, French and Chinese.
Moreover, there are local online shops in numerous other countries. You will find an overview of all online shops of the Grail Message Foundation on www.shop-gral.com.
How can I return products?
You can return products within a fortnight of receipt of a delivery. You will find a cancellation form and the conditions governing cancellation in the General Terms and Conditions.
How does the purchase of e-books work?
How does the purchase of MP3 downloads work?
1. Add the desired product to the shopping cart.
2. Go to the checkout and complete the ordering process right up to the end.
3. After successful payment, you will receive an order confirmation with links for downloading the purchased download product. You can also download the products in the shop user account under "My Download Products".
You will be advised by e-mail if there are updates to the files (e.g. corrections of errors). You can download the updated file again for free in your shop account under "My Download Products".
How can I read e-books?
E-books have their own file format, requiring its own software for reading. Ours are in the widely used formats .epub and .mobi.
You can open e-books with "iBooks" on Mac OS X or iOS (Desktop-/Laptop devices, tablet or iPhone). One click on the file and the program opens automatically.
For Android, there are numerous e-book readers; just look for an "e-book reader" in Google Play Store. "Moon Reader" is one example of an Android e-book reader.
You can read e-books in mobi format on Kindle devices from Amazon.
All of the following application programs are currently being offered by the manufacturers free of charge and function on PCs under Windows and Mac OS X, two of them also on Linux platforms.
1. Adobe Digital Editions
Adobe Digital Editions is a simple e-book reader available for Windows and Mac OS X.
You can download this software cost-free under http://www.adobe.com/solutions/ebook/digital-editions/download.html. You can also find instructions on the installation and use of Adobe Digital Editions there.
2. Firefox Add-on Epub-Reader
E-books can be read in the Firefox browser (regardless of the operating system) with the add-on "Epub-Reader".
To do so, start Firefox and go to "add-ons" in the menu.
Here, search for "Epub reader" and then install the add-on. After rebooting the browser, the add-on will be available automatically and you will automatically be shown instructions on using this browser extension.
From now on, there will be a small book symbol on the top right of the screen, next to the search bar (next to any other, already installed, add-ons) which you can click to access your epub reader.
Calibre is software for managing e-book data available for Windows, Mac OS X, Android and Linux. This program is somewhat more complex and thus at the beginning more difficult to use than the above-mentioned programs. You can download this software cost-free under http://calibre-ebook.com/.
How can I listen to audio books on my iPad/iPhone?
In order to listen to audio books on an iPad or iPhone, two steps are necessary:
1. Access to the audio book
2. Download of the audio book onto the device
Step 1. Access to the audio book
If you have purchased the audio book without having a data storage device, please download the audio book onto the computer on which you service your ipad or iPhone via "iTunes":
● After the purchase, register in your user account in the shop. Click the entry on the right "My Download Products".
● Download the audio book file(s) with a click on the coloured article entry on your computer.
The individual MP3 files are in the downloaded ZIP files. Please copy (or extract) them into their own file folder (directory) of your choice.
If instead you have purchased the audio book on a CD or DVD, just put the latter into the appropriate disk drive of the relevant computer and the audio or MP3 files will be on display.
Step 2. Download of the audio book onto the device
You can play audio books on the iPad or iPhone via "iTunes". For this, connect the device to the computer, on which "iTunes" and the downloaded audio book are available. Next, add the MP3 files of the audio book to your media library in "iTunes". Then, to download the audio book into it, synchronise the "iTunes" library with the connected device.
How can I listen to audio book downloads if I do not possess a PC (only iPhone/iPad)?
If you do not have a PC available, to download the album as a ZIP file and to unpack it you can download the audio book directly from the shop onto your iPhone or iPad. You will find the download links in the order confirmation e-mail or in your user account in the section "My download products".
Since Apple itself does not provide software for "unpacking" ZIP files, you must install software for this purpose later. Look in the App Store for appropriate Apps (e.g. "iZip" or "WinZip", both Apps currently free).
After you have loaded the ZIP album onto your iPhone or iPad, you can unpack the ZIP file with the installed App.
How does the payment procedure function?
When you click "Go to Checkout" you will get to “Complete Transaction”. Here, step by step, in addition to the delivery address and invoice address, the shipping method and the shipment costs, including the type of payment, are specified.
Can I order for another person?
After the "Go to Checkout" click, you can specify different delivery and invoice addresses. This way, you can have your order delivered to a different person.
Where do you deliver and how much are the shipment costs?
We deliver to the UK and Ireland only and our prices include shipment costs.
No shipment costs are incurred for the purchase of download products.
If this shop does not ship to your country, you can find a worldwide overview of all online shops of the Grail Message Foundation at www.shop-gral.com and of its publications in all languages at www.shop-gral.com.
How fast do you deliver?
Our standard terms state that delivery will be within 30 calendar days of order confirmation. However we aim to dispatch orders within 3 working days of receipt of order.
Royal Mail and Parcel Force quote a delivery target of 2 to 3 working days including Saturdays.
Download products will be available to you immediately after completion of payment.
What shipper do you use?
We use only Royal Mail or Parcel Force.
Do you also have courier services or express shipments in your offer?
No. We deliver exclusively through standard postal channels.
Who is the owner of the shop?
The shop is owned and operated by the Grail Message Association (working name: Grail Movement in the UK & Ireland). To find out more about the shop-owner, click here.
I have forgotten my password, how can I set a new password?
State your e-mail address in the “My Account” login box and click on “Forgot Your Password?” on this same page. If a user account with this e-mail address exists, you will receive a message sent to the stipulated address with a link which can be used only once, for you to reset your password.
I have forgotten my e-mail address registered in my user account or no longer have access to it. What can I do?
Please contact us, stating your contact particulars (address, telephone number, e-mail address) using the contact form or by telephone 0191 432 7012 – we will be pleased to help you!